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Terms and conditions of sales

Terms and conditions of sales


The general conditions of sale are concluded between the Seller (See legal notices) and any person wishing to make a purchase via the site:, the Customer. By validating his order, the customer declares that he unreservedly accepts the terms thereof as well as all of these general conditions of sale and declares that he has the capacity to enter into a contract with the seller. These conditions of sale aim to define the contractual relationship between the seller and the customer, as well as the conditions applicable to any purchase made through this merchant site. These conditions will prevail over any other general or specific conditions not expressly approved by the seller. The seller reserves the right to modify its general conditions of sale at any time without notice. The applicable conditions are those in force on the date of the order by the customer.

 Terms of Sales:

1-      Product characteristics:


 The products offered are those presented on this merchant site and accompanied by a detailed description.


2-      Prices are displayed in Euro, US Dollar and British Pound GB


The prices displayed on the site are in Euros, US Dollars and UK Pounds Sterling. The seller reserves the right to modify its prices at any time. The products are invoiced on the basis of the prices in force at the time of the validation of the order.


3-       Payment


 Two payment methods are available:


* The customer can pay for their order by credit card offering maximum security guarantees.


* The customer can pay for their order by bank transfer.


4-      Delivery


The seller is responsible for delivering the ordered goods by the agreed means. The different delivery methods are air freight, sea freight, parcel post (10 to 12 working days), and DHL (fast 4 to 5 days) Orders are shipped immediately after validation and payment, either by online bank card (secure) directly on the site, or by bank transfer, the customer provides a copy of the Swift. The customer is responsible for paying customs duties if applicable. The seller disclaims all liability in the event of non-performance of the contract due to a case of force majeure, strike, fire, flood, pandemic (total confinement).



5-      Return and exchange


The customer must check the condition of the goods and report all damage in writing to the seller, with photo by e-mail to:, within 10 days from the date of receipt of the commodity. The seller agrees to exchange damaged products with you, returns must be made in full original condition, return costs are the responsibility of the customer. The customer can request an exchange of products, keep a credit note or request a refund. The refund is ordered to our bank upon receipt of the returned merchandise. Returned goods should be sent to our following address: Company La Maison De Chahrazed Avenue des Nations Unies, Cité Tahar Guiga 8050 Hammamet Tunisia


6-      Guarantees


All products benefit from the legal guarantee. In the event of non-compliance, the product (s) may be returned to the seller who will take it back, exchange it or reimburse it. All complaints, requests for exchange or refund must be made according to the terms specified on the site with reasoned complaint and copy of the invoice.


7-      Responsibility


The seller in the online sales process is only bound by an obligation of means. It cannot be held liable for damage resulting from the use of the Internet, such as loss of data, intrusion, virus, interruption of service or other involuntary problems, as well as any event qualified as force majeure. The photographs accompanying the products are communicated for illustrative purposes but cannot ensure perfect similarity, particularly with regard to colors. In case of doubt or for any further clarification, it is advisable to contact the seller at:


8-      Intellectual property:


All the elements of this site are and remain the intellectual property of the seller. Only use for private use is permitted. Any partial or total reproduction of all or part of the elements appearing on this site is prohibited.





          These general conditions of sale subject to Tunisian law. In the event of a dispute,             only the Tunisian courts are competent.